Privacy Policy

metre2 provides applications and services via the website (the “Site”), metre2 applications (the “Apps”) and related Internet services (collectively, the “Service(s)”). The Service is operated by metre2 LLP (the “Company”, “we” or “us”) for users of the Service (“you”). This Privacy Policy sets forth our policy with respect to information that is collected from visitors to the Site and users of the Apps and/or the Services. metre2 LLP is the “data controller” of personal data collected through the Services. The rules on processing of personal data are set out in the General Data Protection Regulation (GDPR).

Your consent for us processing your personal data is given when you register as a user of the applications directly on our websites or through email or telephone request.

We maintain high standards of confidentiality regarding the personal information provided to us. This privacy policy has been prepared to inform you of our policies and practices concerning the collection, processing and security of personal information.

Information We Collect

When you interact with us through the Site, Apps or Services, we collect information from you, as described below.

Information You Provide

We collect information from you when you voluntarily provide such information, such as when you register for access to the Services or use certain Services. Information we collect may include but not be limited to Contact details (username, email address, telephone numbers, job title) and other content you send via the product/App services.

Other Information

Data We Collect Automatically: When you interact with us through the Services, we receive and store certain information such as a device name, and your activities within the Services. We may store such information, or such information may be included in databases owned and maintained by affiliates, agents, or service providers.

Aggregated Information: In an ongoing effort to better understand and serve the users of the Services, we may conduct research on the information collected. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our business partners. We may also disclose aggregated user statistics to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. In addition, we use technologies such as single-pixel gifs to track email usage within emails sent by the system.

We use third party web site analytic tools such as Google Analytics on our website that employ cookies to collect certain information concerning your use of our Services. However, you can disable cookies by changing your browser settings. Further information about the procedure to follow to disable cookies can be found on your Internet browser provider's website via your help screen.

Where Information Is Processed

We handle personal data to honour our contractual commitments to you. eg. we handle personal data to create an account and provide our software and services. metre2 LLP is based in the UK and consequently the lead authority for data protection is UK law.

Our Use Of Your Information

We use the information you provide in a manner that is consistent with this Privacy Policy. If you provide information for a certain reason, we may use the information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the information you provide to answer your question or resolve your problem. Also, if you provide information to obtain access to the Services, we will use your information to provide you with access to such services and to monitor your use of such services.

metre2 may also use your information collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Services. The Company may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications, or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

Our Disclosure Of Your Information

The Company is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your information with certain third parties, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, bankruptcy, dissolution or similar event, your information may be part of the transferred assets. Consent: We may transfer your information with your consent.

Agents, Consultants and Related Third Parties: Like many businesses, we sometimes hire other companies or individuals to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of the Company or Related Companies, (iii) protect the personal safety of users or the public, or (iv) protect against legal liability.

Aggregated or Non-identifiable Data: We may also share aggregated or non-personally identifiable information with our partners or others for business purposes. 

Unsolicited Information

You may provide us with ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.


Our Services are for business users and we do not knowingly collect personal information from children. If you are a parent or guardian of a child and believe he or she has disclosed personal information to us please contact us at If we learn that we are engaged in processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.

Links To Other Web Sites

This Privacy Policy applies only to metre2 applications and services. The Services may contain links to other web sites not operated or controlled by us (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Services do not imply that we endorse or have reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Data Retention

We generally retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.


We take reasonable steps to protect the information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Information is encrypted and protected. When you are on a secure page a lock icon will appear on the web browser address bar. Desktop applications utilise Code signing. This is the process of digitally signing executables and scripts to confirm the software author and guarantee that the code has not been altered or corrupted since it was signed. The process employs the use of a cryptographic hash to validate authenticity and integrity. However, no Internet or email transmission is ever fully secure or error free. Email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information via the Internet. Where we have given (or where you have chosen) a password which enables you to access certain applications or websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Metre2 Vendor Administration Database

Metre2 hosts a vendor database on behalf of licensee’s businesses. In doing so it acts as a Data Processor for these individual businesses. Unsubscribe options and the like, are a matter for individual licensed businesses. Under these circumstances we suggest contacting those businesses directly for information on their privacy policies.

Your Data Rights And Choices

We believe that users should be treated equally no matter where they are, and so we are making the following options to control your data available to all users, regardless of their location. You can update certain information by accessing your account details and content. You can also unsubscribe from certain emails by clicking the “unsubscribe” link they contain.

How can I access the personal data you have about me?
In addition to the product features available to view and amend data held about you. You may also submit a data access request; you can do so using the email address We will then start the process and provide you a copy of the personal data that metre2 has within 30 days.

How do I correct, update, amend, or delete the personal data you have about me?
In addition to the functionality available through the applications, in which you can correct, update, amend, or delete certain personal data, you can also request other modifications from us directly. Please email with the words “Personal Data Request” in the subject of your message, along with an explanation of what data subject right you are seeking to exercise. For your protection, we may take steps to verify identity before responding to your request.

Transferring your information outside of GB and NI

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside GB & NI (“GB”). By way of example, this may happen if any of our servers are from time to time located in a country outside of GB. These countries may not have similar data protection laws to the GB. By submitting your personal data, you’re agreeing to this transfer, storing, or processing. If we transfer your information outside of GB in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside GB, your information may be transferred outside GB to provide you with those services.

How do I object or restrict the way metre2 processes my personal data?

You have a right to ask us to stop using or limit our use of your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate. Please email the words “Personal Data Objection” in the subject of your message, along with an explanation of what data objection you are seeking to exercise. For your protection, we may take steps to verify identity before responding to your request. Individuals have the right to opt out of all our processing of their personal data for direct marketing purposes. To exercise this right, you may click the “unsubscribe” link in any of our marketing emails. The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.

Changes To This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any information. This Privacy Policy was last updated on the date indicated below. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Contacting Us

Please also feel free to contact us if you have any questions about this Privacy Policy or the information practices of metre2 LLP. You may contact us at

Updated: 12th January 2022